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Return Policy

Unopened Products

You can return unopened item(s) within 30 days of the delivery date for store credit. Your item must be in its original unused or unopened condition to be returned. Store credit amount will only be for the product cost, shipping charges are non-refundable. We do ask that the customer covers the return shipping costs and a return request must be initiated within 30 days of the delivery date. Promotional items must be returned to qualify for a refund. Exchanges are not being processed at this time. *Only Valid to U.S. Customers*

Opened Products

You can return opened item(s) within 30 days of the delivery date for a 50% refund. All returning items must be less than 20% used to qualify for a refund. Refund amount will only be for the product cost, shipping charges are non-refundable. We do ask that the customer covers the return shipping costs and a return request must be initiated within 30 days of the original delivery date. Promotional items must be returned to qualify for a refund. Exchanges are not being processed at this time. *Only Valid to U.S. Customers*

 

Note that expired product is not eligible for return. Please email ChageniGarden@gmail.com before sending in your order.

*All sales are final and no refunds will be issued on orders with promotional codes over 20%, during any and all Black Friday and/or Cyber Monday promos, BOGO promos, or free shipping promos. Discount codes cannot be combined with auto-renew subscriptions or applied to special offers*  


Return Products To The Following Address:

ATTN: Chageni Garden LLC

431 Saint James Ave st 301

Goose Creek SC, 29445

*Include your name and order number on the package.
*Keep the return tracking number from the package you are returning to ensure that the package is received by our Returns Team.

 

Returns will not be initiated until we receive your order returned in full to our address at 431 Saint James Avenue, SC 29445 suite 301

. Refunds will be made only to the credit card used for the original purchase. Please allow 7 business days for the refund credit to appear on your statement. 

Subscription Services

If you are signed up for an auto-renew subscription service program, your membership in that program will remain in effect until you cancel it or until we terminate your participation in the program. 

Wrong Address, Not Received, or Stolen Orders

Chageni Garden LLC  is not responsible for lost orders due to incorrect address provided by the customer (this includes wrong apt/house #, wrong street, etc.). Chageni Garden is not responsible for unclaimed or refused orders. Please contact the mail carrier with full name and tracking number.

Chageni Garden  is not responsible for orders not received if shipping address is correct when placing order. Please contact the mail carrier with full name and tracking number.

International Shipping

Customer is responsible for taxes and laws imposed by receiving country. You are responsible to know the import regulations for your country. Failure to collect parcel from foreign postal administration is direct responsibility of the purchaser. Any returned package purchaser will be held responsible for shipping costs to and from final destination.